We hope that you will be satisfied with every purchase you make at homvory.com. If the product you received has quality problems, transportation damage, or does not match the description, you have the right to apply for a return or exchange within the specified time.

🕒 Return application time limit
You have 14 days from the date of receipt to apply for a return.

Orders that are more than 14 days old will not be accepted for return requests, please understand.

✅ Returnable Situations
We accept returns in the following situations:

The product is damaged or has manufacturing defects (please provide clear photos)

The product received does not match the order (wrong model/color/quantity)

Severe damage caused during the package transportation

Voluntary returns that meet the “unused, intact packaging” conditions (if applicable)

❌ Situations where returns are not accepted
The product has been used, washed, modified or damaged

No proof of purchase can be provided or the return period has expired

Clearance products, personalized customized products (not quality issues)

No longer need the product for personal reasons, but does not meet the original return requirements

🚚 Return process
Submit a return application through the Contact Us page within the return time limit, and attach the order number and problem description.

Customer service will review the application within 1-2 business days and provide the return address and operating instructions.

Customers must ship the product within 5 business days after receiving the return instructions and provide a valid logistics order number.

We will complete the refund or arrange a replacement within 5-7 working days after receiving the return package and confirming that it is correct.

The refund will be returned to your payment account by the original route. The actual arrival time depends on the payment platform or bank processing cycle.

💰 Return shipping instructions
For returns due to quality problems, wrong shipments, etc., the shipping costs will be borne by us.

For returns due to subjective reasons (such as dislike, wrong purchase, etc.), the return shipping costs will be borne by the customer.

If you have any questions about returns, please feel free to contact us through Contact Us at any time, and we will provide you with support and help.